1. Get rid of all advertisements and get unlimited access to documents by upgrading to Premium Membership. Upgrade to Premium Now and also get a Premium Badge!

SLA Rule broke

Discussion in 'Oracle Financials' started by kkamichetty, Jul 25, 2014.

  1. kkamichetty

    kkamichetty Active Member

    Likes Received:
    Trophy Points:
    Hi there

    My name is Krishna and I am working in a production support team at my company. Recently We got a service request saying that the SLA rule is broke. It is picking the wrong code combination from accounts starting June 30 2014. Prior to that everything was going well. Can anyone explain me or guide me on how to solve this issue or atleast which module to look into. I know SLA covers a lot of modules and Im not entirely sure where to start from.

    In a nutshell, SLA is picking a wrong code combination from a particular date?

    Your help is much appreciated.

    Thank You
  2. Hi Krishna,

    Check whether the code combination given in the SLA Rule is active or not.

    Mohammed Asim