Discussion in 'Oracle CRM' started by Bharat, Apr 7, 2012.
Is it possible to cancel an sale order which is shipped or closed.
Can anyone please help me in this issue.
Anyone please help me on this issue.
Hi, If the Sales Order line is shipped it would mean the invoice would have been generated. You cannot cancel sales orders which are closed / shipped etc. For shipped sales order you will have to do a customer return (RMA). The idea is same as PO. When we have a PO against which we have received material, we have to do an RTV.
You can find more about which sales order you can cancel and which not here -> http://docs.oracle.com/cd/A60725_05/html/comnls/us/oe/cancelo.htm
About RMA -> http://docs.oracle.com/cd/A60725_05/html/comnls/us/inv/rmarecpt.htm
Thank you sadik. I will go through them.