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What is the difference between Party and Customer In Oracle Applications?

Discussion in 'Oracle SCM & Manufacturing' started by jagadekara, Dec 4, 2013.

  1. jagadekara

    jagadekara Forum Guru

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    Hi All,

    Please Tell me the difference between Party and Customer In Oracle Applications?
     
  2. Aniket Kulkarni

    Aniket Kulkarni Starter

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    Hello Jagadekara,

    Refer following link...that explain difference in simplest way...!!

    Thanks,
    Aniket Kulkarni
     
  3. jagadekara

    jagadekara Forum Guru

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    Hi Aniket,

    I am not able to see any link in your post.
     
  4. shareefirfan

    shareefirfan Forum Advisor

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  5. shareefirfan

    shareefirfan Forum Advisor

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    and here you go...

    What could be difference between customer and party? Give some examples.


    You go to Diamond Electronics shop and ask for some information about an electronic item. You are interested to buy, but first you want to get information and decide later. They will show you the item and explain the details and after that they take your personal details, so that they contact you later or it would be easy when you buy later. That’s part of Customer Relationship Management. When they enter in Oracle ERP, You become a party in TCA, not customer because you have not yet decided to purchase.

    The same case happens, if somebody from WINTER HOTELS goes to them and tells them that, he is representing WINTER HOTELS and they are planning to buy lot of electronic items to their new hotel. Here, 3 things are entered in Oracle TCA. WINTER HOTELS information, the person (ex: JOHN) who is representative of WINTER HOTELS, and the relationship between that person and the WINTER HOTELS. Here WINTER HOTELS is a party, JOHN is party contact and the relationship is AGENT.

    After sometime, you or WINTER HOTELS decided to buy electronics and you go again and make a purchase. That time, you become customer


    Thanks,
    Irfan.
     
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  6. rahul parit

    rahul parit Newly Initiated

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    Really useful this post for beginners.
     
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