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Unable to start Idc_Admin service with an IIS as webserver

Discussion in 'Oracle Webcenter Suite (formerly Oracle ECM)' started by vvijaybabu, Apr 30, 2009.

  1. vvijaybabu

    vvijaybabu Active Member

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    While I am trying to start the idc_admin service I am getting an error "error 1064 an exception occurred in the service when handling the control request".Could someone help me in resolving this error ? Thanks in advance.
     
  2. Sadik

    Sadik Community Moderator Forum Guru

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    check your error logs you probably have an error connecting to the database from UCM.
     
  3. vvijaybabu

    vvijaybabu Active Member

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    Thanks for the response Sadik.
    The log file does not contain any error message and I could even connect properly to the Database.


     
  4. Sadik

    Sadik Community Moderator Forum Guru

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    There can be many reasons for the 1064 error. 1064 simply means the service did not start. Things to try would be

    1. Is IIS running, can you see a test page with IIS
    2. Can you connect to Oracle database as the UCM user.
    3. Did UCM installation give any warnings or errors, check <UCM>/install/log.txt for installation errors.
    4. Is the connection string to connect to Oracle Database correct? Check it in System Properties->Database Tab
     
  5. vvijaybabu

    vvijaybabu Active Member

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    Bingo!!!!!!!!! it works.
    There was a problem with character set UTF-8 within the Oracle DB.
    My database does not use UTF-8 character encoding. Accordingly modified the same.
    Uninstalled and reinstalled Content Server and it works fine.


    Thanks again...
    Vijay.
     
  6. Sadik

    Sadik Community Moderator Forum Guru

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    You are welcome, gr8 that it works :)
     
  7. sendtoraju

    sendtoraju Guest

    I'm getting the 1064 error and here is my error log..

    please help me.. IdcAdmin: Event generated by user 'sysadmin' at host 'localhost'. Unable to alter the process. Unable to execute action 'start' on server 'idc'. Please check the error logs for a full description of the error. [ Details ]
    An error has occurred. The stack trace below shows more information.

    !$IdcAdmin: !csUserEventMessage,sysadmin,localhost!$!csAdminUnableToAlterProcess!csAdminUnableToExecAction,start,idc
    intradoc.common.ServiceException: !csAdminUnableToAlterProcess!csAdminUnableToExecAction,start,idc
    at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:1739)
    at intradoc.server.Service.buildServiceException(Service.java:1999)
    at intradoc.server.Service.createServiceExceptionEx(Service.java:1993)
    at intradoc.server.Service.createServiceException(Service.java:1988)
    at intradoc.admin.AdminService.alterProcess(AdminService.java:206)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:461)
    at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:128)
    at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:113)
    at intradoc.server.Service.doCodeEx(Service.java:505)
    at intradoc.server.Service.doCode(Service.java:470)
    at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1350)
    at intradoc.server.Service.doAction(Service.java:450)
    at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1191)
    at intradoc.server.Service.doActions(Service.java:445)
    at intradoc.admin.AdminService.doActions(AdminService.java:166)
    at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1111)
    at intradoc.server.Service.executeActions(Service.java:431)
    at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:632)
    at intradoc.server.Service.doRequest(Service.java:1709)
    at intradoc.server.ServiceManager.processCommand(ServiceManager.java:357)
    at intradoc.server.IdcServerThread.run(IdcServerThread.java:195)