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Service Contract Line Level Bill To Account is Missing After Customer Merge

Discussion in 'Oracle CRM' started by genioskk, Aug 10, 2009.

  1. genioskk

    genioskk Active Member

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    Hi

    This probelem relates to service contracts that have customers that were merged. After the existing customer(on the contract)was merged with a new customer the contract address are updated with the the new Customer and Addresses (this is all standard merge fucntionality). The issues is the lines on the contract are not updated properly with the new Bill to Address fromt he merged into customer. The end result is when this contract is invoiced the invoice lines are errroing in AR interface due to the Bill Account being missing.

    Please let me know if you have faced similar situation and what steps did you take to resolve this issue.

    Thanks

    Kundan
     
  2. apps_expert

    apps_expert Forum Expert

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    Hello you need to apply patch Patch 3950642 and prerequisites. The following is from Metalink Note No: 353230.1

     
  3. genioskk

    genioskk Active Member

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    Hi

    Thanks for your response. Patch # 3950642 is superceeded by Patch # 3480000 and this patch is already applied in our case. Ours is 11.5.10.2. Please let me know if you have any other suggestion / solution for this issue.

    Thanks & regards

    Kundan
     
  4. apps_expert

    apps_expert Forum Expert

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    Hmm if you already have Patch 3480000 applied then this issue should not appear at all. SO you should raise an SR with Oracle.