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RMA is not created through copy with existing sales order

Discussion in 'Oracle SCM & Manufacturing' started by erp.narendrag, Oct 5, 2012.

  1. erp.narendrag

    erp.narendrag Forum Expert

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    hi frnds,


    i'm trying to create RMA Sales Order for existing sales order through copy option on actions(B).
    that time it's given error, but i'm trying to create RMA manually it's working fine,

    can you please suggest me on this issue. every time we are facing this problem

    Regards,
    Narendra
     
  2. Bharat

    Bharat Community Moderator Forum Guru

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    Hi Narendra,

    Please post the error what you are getting
     
  3. rogerbnny

    rogerbnny Active Member

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    copy the order ,change the type to retun and provide the return reason code
     
  4. Bharat

    Bharat Community Moderator Forum Guru

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    Yes. Go with the above suggestion by changing order type to return. If you are already done this then post the error what you are getting.
     
  5. erp.narendrag

    erp.narendrag Forum Expert

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    i'm getting below error like
    ORA-20001: APP-20110: Encountered an error in JAI_OE_OLA_TRIGGER_PKG.BRIU_T1
    ORA-06512: at "APPS.APP_EXCEPTION"
     
  6. Bharat

    Bharat Community Moderator Forum Guru

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    Hi Narendra,

    Have you changed the order type to return?
     
  7. erp.narendrag

    erp.narendrag Forum Expert

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    Hi Bharath,

    i'm already changed that.


    Ragards,
    Narendra
     
  8. Bharat

    Bharat Community Moderator Forum Guru

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    After changing you got this error? Please try to post the screenshots of it.
     
  9. erp.narendrag

    erp.narendrag Forum Expert

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    sorry bharath,
    i'm unable to post the screen shot here
    i'm not getting this issue, it is getting one of my user. if you know anything about this error message
    ORA-20001: APP-20110: Encountered an error in JAI_OE_OLA_TRIGGER_PKG.BRIU_T1
    ORA-06512: at "APPS.APP_EXCEPTION"


    Regards,
    Narendra
     
  10. Bharat

    Bharat Community Moderator Forum Guru

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    Is that Package standard one or customized one? Why don't you check out in that package and procedure for what's going on there?