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Oracle Email Center Implementation

Discussion in 'Oracle CRM' started by ac.arijit, Mar 22, 2013.

  1. ac.arijit

    ac.arijit Forum Advisor

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    Hi Guyz,

    I'm new to Oracle CRM and implementing Oracle eMail Center for a client.
    I've successfully completed the basic implementation procedure and have also diagnosed the same for confirmation, which shows the configuration is proper.
    I'm also able to successfully download the mail server inbox messages into Oracle Processed and Oracle Retry folders. So the incoming messages are working fine.

    But when i send a reply to any inbound message logged in the Agent Console, the outbound message is shown as sent and also stored in the sent folder, whereas infact the outbound mail is not received at the recipient end.

    Plz throw some light on it, if anyone has implemented OEC then it'd be very good.
     
  2. ac.arijit

    ac.arijit Forum Advisor

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    Guyz,

    Any updates?