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Migration of SR templates Setup

Discussion in 'Oracle CRM' started by M_Anas_O, Dec 17, 2009.

  1. M_Anas_O

    M_Anas_O Forum Advisor

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    Hi All,

    Does anyone know a method of migrating SR template setup from one instance to another.

    I have setup few templates in one instance and they have considerable amount of questions, which is quite some effort to setup again and again.

    Also it is difficult to setup Dataloader for this purpose because these screens are in JSP and with fields like calendar, dropdowns etc..

    Please share ideas on migrating these templates.

    Regards,
    Mohammed
     
  2. Sadik

    Sadik Community Moderator Forum Guru

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    Salaam Mohammed

    Do you mean the Task Templates?

    If yes, I am afraid I know of no means to migrate them. I was implementing Oracle Service Desk for a client and had to re-create the tasks and the templates in each of the instances I configured.
     
  3. M_Anas_O

    M_Anas_O Forum Advisor

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    Wassalaam Sadik,

    Thanks for reply, but I am not talking about Task templates.
    For use in iSupport, we setup templates for service request using iSupport System Administrator responsibility. This will basically create few fields in iSupport to gather extra information for a SR.

    Any inputs on easy migration steps for these will be appreciated.

    Regards,
    Mohammed