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How to cancel an sale order

Discussion in 'Oracle CRM' started by Bharat, Apr 7, 2012.

  1. Bharat

    Bharat Community Moderator Forum Guru

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    Hi,

    Is it possible to cancel an sale order which is shipped or closed.
     
  2. Bharat

    Bharat Community Moderator Forum Guru

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    Hi,

    Can anyone please help me in this issue.
     
  3. Bharat

    Bharat Community Moderator Forum Guru

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    Hi,

    Anyone please help me on this issue.
     
  4. Sadik

    Sadik Community Moderator Forum Guru

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    Hi, If the Sales Order line is shipped it would mean the invoice would have been generated. You cannot cancel sales orders which are closed / shipped etc. For shipped sales order you will have to do a customer return (RMA). The idea is same as PO. When we have a PO against which we have received material, we have to do an RTV.

    You can find more about which sales order you can cancel and which not here -> http://docs.oracle.com/cd/A60725_05/html/comnls/us/oe/cancelo.htm

    About RMA -> http://docs.oracle.com/cd/A60725_05/html/comnls/us/inv/rmarecpt.htm
     
    Bharat and kiran.marla like this.
  5. Bharat

    Bharat Community Moderator Forum Guru

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    Thank you sadik. I will go through them.