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Error in the R12 Customer Acceptance Functionality

Discussion in 'Oracle CRM' started by venkat_kuttuva, Nov 20, 2008.

  1. venkat_kuttuva

    venkat_kuttuva Active Member

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    Hi All,
    We are trying to use thr R12 Customer Acceptance functionality. But We get the following error when we try to to this:
    "Acceptance/Rejection failed. Error: "

    We have done all the required setups. We are trying to use the Post billing in the customer acceptance. We have created the order, shipped it and invoice is also done , But when try to do the customer acceptance it is not wrking at all.

    Any hints on the above will be of great help.

    Regards,
    Venkatesh Babu K B
     
  2. Sadik

    Sadik Community Moderator Forum Guru

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    hello Venkat, have you set the "Enable Fulfillment Acceptance" parameter to YES?

    if not Customer Acceptance Functionality will not work. Goto Setup-->System Parameters-->Values and set Enable Fulfillment Acceptance to Yes and then retest.
     
  3. venkat_kuttuva

    venkat_kuttuva Active Member

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    Hi,

    All the Required setups are done. But still we get this error.
     
  4. Sadik

    Sadik Community Moderator Forum Guru

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    hi, can u show us a screenshot of the error and also exactly what you are trying to do in detail steps
     
  5. venkat_kuttuva

    venkat_kuttuva Active Member

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    Hi,

    I have followed the order process and have shipped the order. Then the order line comes to pending post billing acceptance status. We are trying to do the explicit post billing acceptance. After shipemnt we have generated the invoice. Come back to order screen -> click actions -> select fulfillment acceptance -> it opens the OIP web page and When we try to the customer acceptance then it throws the error "Acceptance/Rejection failed. Error: " . this is the only error mesage we receive and no other information on that page. I am not able to attach the screen shot here.

    Regards,
    Venkatesh Babu K B