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Customers are receiving dunning letters with zero balance

Discussion in 'Oracle Financials' started by Ravali, Jun 3, 2014.

  1. Ravali

    Ravali Active Member

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    Hi,
    We came across a problem.
    Customers are receiving dunning letters with zero balance owed to our company, but when you look at the account, there are past due invoices on the account. Also, there is not customer # listed.

    How can I resolve this problem. I am new to oracle, trying to learn.

    Thanks,
    Ravali