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Clearing payment with invoice

Discussion in 'Oracle Financials' started by Rodrigue, Nov 7, 2015.

  1. Rodrigue

    Rodrigue Newly Initiated

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    Good morning,
    I have a problem with the clearing invoice with the payment. indeed, when i make the clearing for the customers, the payment do well, so at the moment, i want to map payment with invoices, for some customers, the invoice don't come. so i try to look in the data base of these customer, so i don't find what is the problem.

    Please sombodies have already meet this kind of problem, if yes, can i have any solution to resolve it?

    Thank you.
     
  2. jfe14045

    jfe14045 Starter

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    Hi Rodrigue,
    did you run the diagnostics for the specific invoice and payment?
    If you please upload the results.
    Thanks,
    Jasper
     
  3. Rodrigue

    Rodrigue Newly Initiated

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    Hello Jasper!
    the diagnostics is for a specific customer, because i have this kind of problem with several customer, so, i find a solution for certains customers, but i have one customer that this solution don't resolve his problem. my problem now is that, the account customer stay not clear, and i can't really follow the amount of invoice not paid.

    thks,