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About LinkBacks- 11-26-2009 05:14 PM #1
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External_reference in cs_incidents_all_b and create_ServiceRequest API Hi,
What information is stored in the External_reference column in cs_incidents_all_b and in record type service_request_rec_type of create_ServiceRequest API?
And where do we see this field in SR form?
Regards,
Mohammed
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- 11-27-2009 08:17 AM #2
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Re: External_reference in cs_incidents_all_b and create_ServiceRequest API The External_Reference is the Tag Number and it is stored in cs_incidents_all_b table only if the SR is created for a non installed base item, otherwise it is derived from csi_item_instance using the instance_id.
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